New Features for 3CX Phone System v12

The Active Calls section within the Presence Information window is a great feature, as it allows group managers and users to view the presence of their colleagues while being able to manage calls. Group managers can perform a series of tasks such as pick up, divert and transfer calls with a few mouse clicks.

The Presence Information screen can be customized by dragging and dropping groups or the Active Calls section, and even move the elements onto your desktop to suit your needs.

3CXPhone for Windows can limit what call information is shown to the managers and users based on their extension groups. Extension group rights are used to determine what information is shown and to whom. For example, a manager in extension group A can manage calls of that group. The same manager might be a user in group B, meaning that he/she won’t have the same rights as they do in group A. Managers can see call details of any member of his/her group, independent of the call destination or origin.

3CXPhone’s Desk Phone Control Makes Calling Significantly Quicker

When in the office, users can increase their productivity by using the 3CXPhone CTI mode to control their IP phones from their desktop and initiate calls with a mouse click rather than manually typing in the phone number. Transfer calls with a mouse click rather than using an IP phone interface which may differ for each phone.

Setup Conference Calls in Seconds without Needing a Manual

Setting up conference calls with 3CX Phone System 12 is a breeze as the users can set up conference calls between colleagues and external callers with a few mouse clicks. While the user is on a call, they can elevate that call to a conference and add other callers from their phonebook, company phonebook or extensions.

Unmatched Mobility with PUSH Support

3CX is unique in its integration of PUSH Technology which means that 3CX can ‘wake up’ the phone when a new VoIP call comes in! Now Android and iPhone smartphones wake up when a call or chat message arrives, saving valuable battery time while still allowing you to be reachable on your extension anywhere, slashing company call costs as users can be reached via VoIP. As the calls are being sent via 3CX Phone System, users do not need to give out their mobile number either, ensuring a sustained level of privacy.

Increase Productivity with Outstanding Unified Communications Features

3CXPhone is fully geared to enhance the user’s productivity as it’s a featured unified communications client, not just a softphone. Users can check the status of other users and chat with them using the IM feature. They can also setup a conference call with just one click, view voicemails and call history from their smartphone & Windows desktop.

Beyond the Standard PBX and IP Phone Relationship

3CX’s partnership with the leading IP phone and VoIP gateway manufacturers ensures all products are fully tested and validated by 3CX before their release. This guarantees that there are no compatibility issues when using the new Yealink IP Phones and the Patton VoIP Gateways with 3CX Phone System.

Other New Features Include:

• Complete redesign of User Groups and rights
• Ability to add users to multiple groups
• Added Rights per extension, which makes it much easier for the user to see the rights assigned to each extension
• Barge in now incorporates Listen and Whisper
• All 3CX web-based applications are now accessible by using a new password that can be configured for each extension
• All new extensions are placed within the Default Group
• 3CX HTTP API %pin% variable now refers to the extension SIP Password and not the PIN, making it more secure
• Added administrator rights to Call reporter Access allowing the user to configure reports and delete call records
• Added CRM and Outlook Integration – Call contact via 3CX is working in Make call or CTI Mode
• Ring group information is now displayed on incoming calls
• Postgres database updated to the latest version.
• Updated all 3rd party libraries making 3CX more secure.
• Ability to schedule conference calls.

3CXPhone for Windows Client

The new 3CXPhone app delivers true unified communications with presence, one click call conferencing, corporate instant messaging and a softphone with integrated PUSH technology. Other new intuitive features include:

• Ability to easily perform blind or attended transfers
• Multi Line Capability – manage multiple calls at the same time
• Integrate your company phonebook with Exchange or LDAP servers
• Integrate your personal phonebook with Microsoft Outlook
• Easy to understand call forwarding rules
• Ability to quickly set presence status
• Ability to check voice mail and recordings visually
• Centralized call history
• 3CXPhone can be easily deployed and provisioned in seconds
• The Presence Information screen can now be maximized, giving you a great scope on the presence of your colleagues
• The Active Calls section is dockable and the presence information screen can be customized to suit the user’s needs
• Ability to control calls such as Transfer, Drop, Divert, Listen*, Whisper* and Barge In*
• iFields help links added to 3CXPhone for Windows
• Ability to make calls using CTI when 3CXPhone for Windows is in ‘Out of office’ mode
• Bring up call control options by right clicking on a group member in the Presence screen.
• Added numerous features to the Active Calls section of the Presence screen including call operations such as Park, Conference, Transfer, Divert and more.
• Added Queue Active Calls and Queue Call operations in the Presence screen.
• The client can now load multiple CRM plugins, which are useful for CRM Developers.
• Sort by extension, First/Last name or Last/First name in Presence and Active Calls section.
• Control IVR calls from within the Presence screen.
• The client setup supports roaming profiles.
• Launch External Application on incoming calls. Two variables can be used %CallerNumber% which shows the incoming number and %CallerDisplayName% showing the Incoming caller name.
• Added Remote Presence Group in the full screen presence window.
• Queue calls will be visible in the full screen presence window including agents, their status and other information.
• Ability to quickly create a conference from an active call.
• Personal Phonebook Matching per extension.
• 3CX TAPI Driver – Note: works only with Microsoft Outlook 2007, 2010, 2013. 3CXTAPI is included in the 3CX CRM setup which can be downloaded from here.

3CXPhone VoIP Softphone App for Android

• Easy scheduling of conferences.
• Better integration with Android dialer.
• Added Bluetooth support to the client (not all devices supported).
• Added missed call and incoming chat notifications.
• Incoming numbers are checked against the PBX extension list, personal phonebook or company phonebook.

Download 3CXPhone VoIP Softphone App for Android!

• Download 3CXPhone for Android from Google Play

3CXPhone VoIP Softphone App for iPhone

• Added ability to transfer a call via the presence dialog. This allows you to know the status of the extension before transferring the call.
• Ability to see forwarding destination in presence.
• Added ability to quickly schedule conferences.

Download 3CXPhone VoIP Softphone App for iPhone!

• Download 3CXPhone for iPhone/iPad/iPod from the Apple App Store.

3CXPhone for iPhone	3CX Tunnel for iPhone

New 3CX CRM Intergration Module

3CX CRM Integration Module for 3CX Phone System Version 12 adds support for Outlook 2013 and also includes a new TAPI driver that will allow you to make calls from Outlook to 3CXPhone for Windows.

3CX CRM Integration module allows you to connect 3CX Phone System to CRM packages such as Salesforce, Microsoft Dynamics, SugarCRM, Google Contacts and Sage ACT!

New Features for the 3CX CRM Integration Module

• 3CX TAPI Driver installation – Works only with Outlook.
• Now the Microsoft Dynamics CRM plug-in allows configuring which browser to use.
• Updated plug-in for Outlook 2007, 2010 and 2013. Outlook 2003 is no longer supported.